1. Introduction
BS9990 (referred to herein as "we", "us", or "the platform") is a trusted online gaming and Sports Betting platform. We believe that protecting every member's privacy is a fundamental responsibility.
This Privacy Policy ("Policy") explains what information we collect when you use the BS9990 platform, how we use and store it, and the steps we take to keep your data safe. By registering with BS9990 or using the platform, you agree to this Privacy Policy.
We comply with Bangladesh's existing Digital Security Act and international data protection regulations. BS9990's privacy policy is aligned with the core principles of the GDPR (General Data Protection Regulation).
This Policy applies solely to BS9990's own platform. BS9990 is not responsible for the privacy practices of any third-party sites or services.
2. Information We Collect
BS9990 collects various types of information to deliver its services effectively. In every area of data collection, we follow a minimum data principle — collecting only what is strictly necessary to provide the service.
Personal Identification Information
- Full Name (as per National ID)
- Date of Birth & Age Verification Data
- Mobile number and email address
- Current and permanent address
- National ID (NID) or passport number (for KYC purposes)
Financial Information
- BKash, Nagad, or Rocket Mobile Banking Number
- Bank Account Details (where applicable)
- Transaction History & Payment Records
- Cryptocurrency wallet address (where applicable)
Technical & Usage Data
- IP Address & Device Identification Data
- Browser type and operating system information
- Login Time, Logout Time & Session Duration
- Time Spent on Each Page
- Game History & Betting Activity Records
- Information collected through cookies and tracking technologies
Contact Information
When you contact the BS9990 support team, use live chat, or send an email, records of those conversations are also stored. This is primarily used to improve service quality and resolve disputes.
BS9990 never stores your password in plain text. Passwords are always kept in hashed form, making them unreadable to anyone.
3. Use of Information
BS9990 uses collected data only for specific, legitimate purposes. We never use your information for unrelated activities.
Primary Use
- Account Management: To create, maintain, and secure your account.
- Transaction Processing: To process deposits, withdrawals, and other financial transactions.
- KYC Verification: To verify your identity and age.
- Gaming Services: To manage games, process results, and maintain betting records.
- Support Services: To address your questions and resolve any issues.
Security-Related Usage
- Detection and prevention of fraudulent activity.
- Prevention of money laundering and illegal financial activity (AML Policy).
- Detection of multiple account usage.
- Detection and prevention of unauthorized access attempts.
Development & Analytical Use
- Platform performance monitoring and improvement.
- Analysis of demand for new games and services.
- Research conducted to improve the user experience.
- Creating relevant promotions and offers.
If you do not wish for your information to be used for marketing purposes, you can opt out at any time through your account settings or by contacting support.
5. Data Security Measures
BS9990 employs world-class technology and practices to protect your data. Our security systems are regularly audited by independent third-party experts.
Technical Security
- 256-bit SSL/TLS Encryption: All data transfers across the website and app are fully encrypted.
- AES-256 Encryption: Sensitive information stored in our databases is protected with strong encryption.
- Two-Factor Authentication (2FA): Two-factor authentication available for your account.
- Firewall & Intrusion Detection: Advanced firewall systems to prevent unauthorised access.
- PCI-DSS Compliance: Payment Card Industry security standards are followed.
Administrative Security
- Only a limited number of staff can access your data – strictly those who need it.
- All staff members sign confidentiality agreements.
- Regular security training and awareness programmes are conducted for our team.
- A dedicated team is on standby to handle data security incidents.
In the event of a data security incident, BS9990 will endeavour to notify affected members within 72 hours.
6. Data Retention Period
BS9990 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
Once the designated retention period expires, your data is securely deleted or anonymised so that you can no longer be identified in any way.
7. Cookies & Tracking Technologies
BS9990 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of Cookies Used by BS9990
Essential Cookies
Maintains login sessions and stores security tokens. The platform cannot function properly without these cookies.
Analytics Cookies
Site usage statistics are collected to understand which pages receive the most traffic and where issues may arise.
Preference Cookies
Remembering your language preference, theme settings, and game customisation options.
Marketing Cookies
To show you relevant promotions based on your preferences. You have the option to disable these cookies.
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of certain BS9990 services.
8. Your Rights
As a member of BS9990, you have specific rights over your personal data. We always respect these rights and make every effort to fulfill them as promptly as possible.
- Right to Know: You have the right to know what information we hold about you. Upon request, the information will be provided within 30 days.
- Right to Rectification: If any of your information is incorrect, you may request that it be updated or corrected.
- Right to Erasure: In certain circumstances, you may request the deletion of your data. However, some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
- Right to Portability: You can request an export of your data in a standard format.
- Right to Object: You can object to your information being used for marketing or profiling purposes at any time.
- Right to Withdraw Consent: You may withdraw consent for any data processed on the basis of your consent at any time.
To exercise any of these rights, please contact the BS9990 support team. We generally respond within 30 days.
9. Protection of Minors
BS9990 strictly prohibits providing services to minors (under 18). We never knowingly collect any personal information from minors.
If a parent or guardian believes their child has registered on BS9990, please contact our support team immediately. We will promptly investigate, close the account, and delete all associated data.
BS9990 conducts regular age verification checks. If there is any doubt about a member's age, KYC documentation will be requested.
10. International Data Transfers
While BS9990 is primarily a Bangladesh-based platform, it may use international servers for certain technical services. Whenever data is transferred outside Bangladesh, equivalent data protection safeguards are put in place.
- Cloud storage services are always connected through encrypted channels.
- Data Protection Agreements are in place with all international partners.
- GDPR-compliant Standard Contractual Clauses (SCCs) are used.
11. Changes to the Privacy Policy
BS9990 may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of the page. For significant changes, members will be notified directly via email or SMS.
Continued use of BS9990 after any updates will be considered your acceptance of the revised policy. We recommend visiting this page regularly.
12. Contact & Complaints
For any questions, concerns, or complaints regarding the Privacy Policy, please contact BS9990's Data Protection Team.
We typically respond to privacy-related requests within 3 business days. Complex cases may take up to 30 days.
Before reaching out to us, please check our FAQ Page Check there first — answers to many common questions are readily available.